Please inspect the package when you received the goods for any damage, that may happened during shipment. It is normal for the shipping carton looks some wear but if damage effecting to the item(s) in your shipment, please retain the box and email us immediately at firstname.lastname@example.org or contact us +62-8113866999 to initiate your return.
All returns must be wrapped securely in the same packaging in which the items were originally received.
Our return address is:
JL.Bandung Block.D5 No.38
Bali - Indonesia
Once your return is received and inspected, we will send an email to the email address provided . Refunds, takes about 7-14 business days depending on your bank, to appear in your account again. depending on the card issuing bank. This is the standard time frame of the bank. Some banks may take longer.
Please note that shipping costs are non-refundable. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, a return will not be accepted.
We only accept returns for items purchased neneq, plush & je item through www.neneq.com.
Please note that all item(s) purchased on SALE, can not be returned.